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Customer Service
Our goal is to consistently meet the expectations of our customers by offering outstanding customer service, increased flexibility, greater value, and improved operational efficiency. Staff is available during normal hours of operations to assist you with establishing new service, making changes to your existing account, making a payment or payment arrangement and answering other questions that you may have. 

The City of Norcross provides electric service for its customers, depending on the service address. Also, through a partnership between  Norcross and Gas South, residential and business customers can save money on natural gas. The city offers sanitation, lawn debris and recycling collection through a contractual agreement with Advanced Disposal for both residents and business owners.

*For sanitation issues (i.e. missed scheduled pick up) call 770- 448-2122.

Customers moving into the city or transferring their existing account within the city must do so at City Hall.  Residential customers will need to bring a completed residential service application, copy of a current lease or proof of ownership and a government issued ID.  A $250 deposit is required for all residential renters.  Commercial customers should bring a completed commercial service application, copy of a current lease or proof of ownership and a government issued ID.  Deposit amount will vary based on the level of service provided. 


Effective April 1,2017 all new homeowners are required to prepay for sanitation service.  Since the property will not appear on the tax digest in the new owner's name for approximately 20 months, this is to ensure funds are accounted for by the City.  Please contact our Tax Office at 770-448-2122 or email  if you have questions. 

Contact Us

Customer Service

65 Lawrenceville St.
Norcross, GA 30071

Ph: 770-448-2122
Fx: 770-448-5945

Monday - Friday 
8 a.m. - 5 p.m.