Sanitation / Solid Waste

Sanitation / Solid Waste

In 1988, Norcross converted from a city operated solid waste collection system to a privately operated system. The city offers refuse collection through a contractual agreement with Advanced Disposal for both residential and business collection.


Residential garbage collection is done once weekly at the curb. Back door or side yard pickup is provided to residential customers who are disabled. Medical certification is required for this service. Commercial dumpster customers may be serviced from one to six times per week based on the volume of waste generated.

Residential recycling collection is done every week at the curb in specially marked rolling containers with lids. On alternate weeks yard waste is collected from the curb and turned into mulch for beneficial uses, lowering material sent to landfills.

*Effective September 1, 2020, all requests to address residential missed pickups, to schedule residential large bulk item pickups or residential cart replacements, may be made via the Request Tracker portal or directly with Waste Management at 678-495-0058.

Commercial Customers
Commercial Customers should submit missed pickup requests to Waste Management via the Request Tracker or via email to gga@norcrossga.netAll requests for new business service, to cancel a service, service increases or decreases, to start a new residential service, cancellation of a residential service, or to follow up on previously submitted service requests should be made to To avoid duplications in charges and scheduling of services, commercial customers should only submit requests via the Request Tracker portal or via email to


City of Norcross accepts single stream recycling which allows customers to co-mingle items accepted for recycling in a single container. Please follow guidelines HERE so as not to contaminate recyclables and prevent them from being redirected to the landfill. Residential recycling is picked up every week.

Commercial recycling dumpster customers may be serviced from one to six times per week based on the volume of recycling generated.

Click Here to see list of items accepted for recycling.

Yard Waste:
Yard waste service is every week at curbside. Plastic bags and tree stumps are not expected to be collected. Yard waste includes tree limbs, shrubs, bushes, grass clippings, and leaves. Plastic bags are prohibited. Tree removal by a licensed professional contractor is excluded.

Yard waste service also includes leaf suction service with a vacuum truck once a week through November, December, and January without restrictions or limitations. Outside of these months, yard waste must not be left loose at the curbside. 

All yard waste through the City’s program is truly recycled into mulch and not landfilled.

Bulky Items:
Bulk Items are items that are too bulky to fit into the 95 gallon cart. Bulk items must be called in to the City and the Contractor will collect the item on your normal scheduled collection day. This is limited to either one bulk household furniture item per week or up to 5 extra bags that will not fit in a trash cart per week, if scheduled at least before 3 p.m. the day prior to a customer’s regularly scheduled pick-up day. Bulk items are household items only and do not include construction and demolition debris or automotive parts.

Bulky items not normally accepted may be scheduled for pick-up by calling 678-495-0058
or online 24/7 through the Request Tracker. Twice yearly Event Recycling provides Solid Waste customers opportunities to dispose of bulky items by taking them to the designated location.

*Bulky metal items can be attempted to be recycled before disposal. Click HERE to contact bulk metal recycling.

Complimentary paper shredding and recycling of electronics is offered semi-annually at designated locations.

For questions, please contact the General Government Administration (City Hall) at 770-448-2122. To report a problem with sanitation pickup or missed sanitation pickup, or schedule large bulk item pickups or cart replacements, please contact Advanced Disposal directly at 678-495-0058.