Sanitation / Solid Waste

Sanitation / Solid Waste

In 1988, Norcross converted from a city operated solid waste collection system to a privately operated system. The city offers refuse collection through a contractual agreement with Waste Management (formerly Advanced Disposal) for both residential and business collection.


Residential garbage collection is done once weekly at the curb. Back door or side yard pickup is provided to residential customers who are disabled. Medical certification is required for this service. Commercial dumpster customers may be serviced from one to six times per week based on the volume of waste generated.

Residential recycling collection is done every week at the curb in specially marked rolling containers with lids. On alternate weeks yard waste is collected from the curb and turned into mulch for beneficial uses, lowering material sent to landfills.

Residential Customers
To start a new residential service or cancel a residential service, please email 

All requests to service existing residential accounts (missed pickups, scheduling large bulk item pickups or requesting residential cart replacements) may be made via the Request Tracker portal or directly with Waste Management at 678-495-0058. To follow up on previously submitted service requests, log in to the Request Tracker portal to check the status on your request ticket, or you may also email

Commercial Customers
To start or cancel a commercial service, or change anything about your existing service, please email

Missed commercial pickup requests should be submitted to Waste Management via the Request Tracker or via email to (To avoid duplications in charges and scheduling of services, please do not call the residential number listed above.) To follow up on previously submitted service requests, log in to the Request Tracker portal to check the status on your request ticket, or email


City of Norcross accepts single stream recycling which allows customers to co-mingle items accepted for recycling in a single container. Please follow guidelines HERE so as not to contaminate recyclables and prevent them from being redirected to the landfill. Residential recycling is picked up every week.

Commercial recycling dumpster customers may be serviced from one to six times per week based on the volume of recycling generated.

Click Here to see list of items accepted for recycling as well as information on our Glass Recycling Drop-off Location at Public Works (345 Lively Ave.)

>> Looking for info on our Feet on the Street recycling initiative? Click here.

Feet on the Street is a contaminant-prevention and recycling education program impacting residential curbside recycling customers during a 4-week period from September 13 to October 8, 2021. 

Yard Waste:
Yard waste service is every week at curbside. Plastic bags and tree stumps are not expected to be collected. Yard waste includes tree limbs, shrubs, bushes, grass clippings, and leaves. Plastic bags are prohibited. Tree removal by a licensed professional contractor is excluded.

Yard waste service also includes leaf suction service with a vacuum truck once a week through November, December, and January without restrictions or limitations. Outside of these months, yard waste must not be left loose at the curbside. 

All yard waste through the city’s program is truly recycled into mulch and not landfilled.

Bulky Items:
Bulk Items are items that are too bulky to fit into the 95 gallon cart. Bulk items must be called in to the city and the contractor will collect the item on your normal scheduled collection day. This is limited to either one bulk household furniture item per week or up to 5 extra bags that will not fit in a trash cart per week, if scheduled at least before 3 p.m. the day prior to a customer’s regularly scheduled pick-up day. Bulk items are household items only and do not include construction and demolition debris or automotive parts.

Bulky items not normally accepted may be scheduled for pick-up by calling 678-495-0058
or online 24/7 through the Request Tracker. Twice yearly Event Recycling provides Solid Waste customers opportunities to dispose of bulky items by taking them to the designated location.

*Bulky metal items can be attempted to be recycled before disposal. Click HERE to contact bulk metal recycling.

Complimentary paper shredding and recycling of electronics is offered semi-annually at designated locations.

For questions, please contact the Administrative Services Department (City Hall) at 770-448-2122. To report a problem with sanitation pickup or missed sanitation pickup, or schedule large bulk item pickups or cart replacements, and you are a resident (not a business), please contact Waste Management directly at 678-495-0058.