Support Services

Support Services Division

The Support Services Division is commanded by a Captain, who answers directly to the Chief of Police and is responsible for the day-to-day management and supervision of the following:

Professional Standards Division: The purpose of this position is to coordinate agency training for sworn and civilian personnel and to manage the Internal Affairs and Complaint Process for the Norcross Police Department. The Norcross Police Department actively investigates all citizen complaints, including those filed anonymously. A complete record of all complaints is maintained by the department in accordance with departmental guidelines.

Criminal Investigation Division: The Criminal Investigations Division is responsible for further investigation and prosecution of felonies to include thefts, frauds, burglaries, check cases, aggravated assaults, robberies and other such felonies and some misdemeanors that require further investigation than a Patrol Officer can conduct.

Property and Evidence Technician: When contacting the Property and Evidence section with concerns about lost or mislaid property, it will be very important to have a detailed description of the property along with any identification or serial numbers. If you have received a letter from Property and Evidence requesting you to claim your property, do so as soon as possible. Unclaimed property can be disposed after 90 days.

Communications: Communications personnel are responsible for emergency and non-emergency radio and telephone communications with police personnel and the community.
Communications is staffed 24 hours a day, seven days a week.

Records: This section is responsible for the management of departmental records, accident, and arrest reports generated by the Norcross Police Department. Records personnel also serve as the liaison with various judicial agencies related to the prosecution of persons arrested, the Uniform Crime Reporting management, and compliance with State of Georgia Open Records and Record Retention laws.

Services:

Criminal History Check
With a Criminal History Request Form signed by the individual to be checked and valid identification, the Norcross Police Department can perform a criminal history check only within the State of Georgia for a $20 fee. Contact Records at 770-448-2111.

Records Restriction
The individual MUST appear in person to our Records Department with a completed Records Restriction Form, a Georgia Criminal history, identification, certified copy of the disposition. The cost is $25.

Incident Reports
Incident reports are available within 3-5 business days and may be requested online at RiskJockey, from the Records Department in person, or via email (only with a personal email address). The Records Department is open 8:00 a.m. – 5:00 p.m. Monday through Friday.

Accident Reports
Accident reports are available within 3-5 business days and may be requested in person, via email (only with a personal email address; send email to records@norcrosspd.com), or through www.buycrash.com. Video possibly available from www.RiskJockey.com. The cost is $5.

Open Records Requests
Open Records Requests can be submitted online at www.RiskJockey.com, from the Records Department in person, via fax request to 678-802-6792, via email request to records@norcrosspd.com, or by phone at 770-448-2111. After the first 15 minutes is it $22.29 per hour.

The Records Department is open 8:00 a.m. – 5:00 p.m. Monday through Friday.