Public Works

The City of Norcross’ Public Works Department keeps the city on the go by delivering essential services while providing superior customer service to the residents and businesses that call Norcross home. Through the planning, design, construction, maintenance and operation of public infrastructure, this department proactively identifies innovative solutions for creating a sustainable city for future generations.

2020 Pavement Analysis


Our Mission

The mission of the City of Norcross Department of Public Works is to protect the public health, safety, and welfare through proactive planning and implementation of policies designed to provide high levels of critical services and to enhance the quality of life for all citizens of the City of Norcross.

Our Goals

  • To protect and maintain the public right-of-way
  • To provide quick and efficient communications for all citizens inquiries and requests
  • To provide all City Departments with maintained vehicles and equipment vital to providing critical city services
  • To constantly strive to efficiently apply the best possible management and technology, at the lowest possible cost, to achieve the most effective results

The Public Works Division maintains approximately 81 lane miles of roadway. Through its dedicated employees, we strive to plan, design, build, maintain, and operate public infrastructure in a manner that respects the environment. This division repairs and maintains sidewalks, medians, shoulders and ditches within the city right-of-way. Roads and sidewalks are paid for by the General Fund of the city though SPLOST or through grants submitted by city staff.


City of Norcross Public Works Department is a member of the Georgia Chapter of Public Works Association and the American Public Works Association (APWA).


Due to the broad range of services provided by Norcross, there were more than 450 individual management practices applicable to this department. These practices include employee training, safety programs, emergency response plans, operation performance measurements, public communication and outreach, project planning and monitoring as well as the evaluation of departmental capabilities and efficiencies in each work unit.


In response to emergencies, our team is the first to respond in times of need to support the city in every aspect. Whether it is in response to a fallen tree after a storm or simply providing basic public safety and quality of life services to our community, our staff and resources can be directed to respond to locations anywhere within the city.