The City of Norcross’ Public Works Department keeps the city on the go by delivering essential
services while providing superior customer service to the residents and businesses that call
Norcross home. Through the planning, design, construction, maintenance and operation of
public infrastructure, this department proactively identifies innovative solutions for creating a
sustainable city for future generations.
The mission of the City of Norcross Department of Public Works is to protect the public health,
safety, and welfare through proactive planning and implementation of policies designed to
provide high levels of critical services and to enhance the quality of life for all citizens of the City
To protect and maintain the public right-of-way
To provide quick and efficient communications for all citizens inquiries and requests
To provide all City Departments with maintained vehicles and equipment vital to
providing critical city services
To constantly strive to efficiently apply the best possible management and technology, at
the lowest possible cost, to achieve the most effective results
The Public Works Division maintains approximately 81 lane miles of roadway. Through its
dedicated employees, we strive to plan, design, build, maintain, and operate public
infrastructure in a manner that respects the environment. This division repairs and maintains
sidewalks, medians, shoulders and ditches within the city right-of-way. Roads and sidewalks
are paid for by the General Fund of the city though SPLOST or through grants submitted by
City of Norcross Public Works Department is a member of the Georgia Chapter of Public Works
Association and the American Public Works Association (APWA).
Due to the broad range of services provided by Norcross, there were more than 450 individual
management practices applicable to this department. These practices include employee
training, safety programs, emergency response plans, operation performance measurements,
public communication and outreach, project planning and monitoring as well as the evaluation of
departmental capabilities and efficiencies in each work unit.
In response to emergencies, our team is the first to respond in times of need to support the city
in every aspect. Whether it is in response to a fallen tree after a storm or simply providing basic
public safety and quality of life services to our community, our staff and resources can be
directed to respond to locations anywhere within the city.