COVID-19 Information

COVID-19 Update header
In order to help slow the spread of COVID-19 in Norcross and the surrounding area, the City of Norcross has implemented various efforts to help ensure the safety of our staff and citizens. We are closely monitoring both CDC and the Department of Public Health guidelines and updates, and will alert citizens should further steps need to be taken.  

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Latest from the Governor
November 30th Executive Orders: Gov. Kemp Extends State of Emergency Through January 8

On Monday, November 30th, Gov. Kemp extended the Public Health State of Emergency through January 8, 2021. The Public Health State of Emergency allows for enhanced coordination across government and the private sector for supply procurement, comprehensive testing and healthcare capacity. In addition, Gov. Kemp issued additional guidance on empowering a healthy Georgia. Read the executive orders below:

State of Emergency Extension
Guidance for Empowering a Healthy Georgia

City Operations

Last Updated 8:29 p.m. 1/7/2021
City Hall

City Hall & Other City-owned Facilities

City Hall opened back up to the public on October 12th. We still highly encourage customers to limit chances of exposure and use our online portals for utility payments and other services whenever possible. Masks are required on all city-owned premises, and we ask that you please continue to follow the CDC's guidelines on social distancing. 

>>> City Hall General Information: (770) 448-2122
Service Assistance

Service Assistance

While we still highly encourage the use of our online portal for payments and form submittals, processing fees have resumed as of August 15. Please see below for specific service information.

Pay Bills & Municipal Court Payments:  
Payments can be mailed, dropped off using the City Hall drive-through or night depository box, paid online or called in using 1-844-598-3636. 
Apply for Utility Service or Business License (Including Renewals): 
Call 770-448-2122 or email
For Plan Submission/Permit Requests/Change of Occupancy:
Use the online portal and follow the direction for account setup and submission or call 678-421-2027 for assistance.
For Building Inspections:
Email or call 678-421-2027 for assistance.
For Zoning/Variance/ARB/Engineering/Arborist:  
Email or call 678-421-2027 for assistance. 
For Public Works Service Tickets:
Submit request online. Call 678-421-2069 if any questions.
For Sanitation:
Sanitation and recycling will remain on schedule, with a few alterations to service. Glass recycling drop-off has been moved from the Public Works lobby to the Public Works parking lot. Bulk item collection, which had been halted during the Shelter at Home Order, is back. Advanced Disposal will collect either one bulk household furniture item per week or up to 5 extra bags that will not fit in a trash cart per week if scheduled at least before 3 p.m. the day prior to a customer’s regularly scheduled pick-up day. Customers may submit requests for bulk-item pickup or report missed pickups at the new sanitation number 678-495-0058, which connects directly with Advanced Disposal. Other requests or concerns can be submitted 24/7 through the city's Request Tracker.


The Municipal Court Office is now open. Court cases are being rescheduled with a modified court calendar to adhere to social distancing due to concerns with COVID-19. Only defendants will be permitted on the premises. Please click here for more information. To pay municipal court citations, please reference the above “Service Assistance” instructions. 

For any additional questions, please email If you are paying court citation, payments can be mailed or dropped off using the City Hall night depository box, please write court on the outside of your envelope. Only money orders and checks accepted; no cash.

Probation Services:
Probation services and meetings normally held at City Hall will be rescheduled. You can make online payments at You will need your name, case number/ticket number, and probation officer’s name to use this site. Any probation questions regarding your case should be directed by phone at 770-455-6880 or email to


Officers will continue to respond to all emergency needs, both day and night. Non-emergency calls are being handled by phone with an officer. Remember, if you live/work in the city, you can call 770-448-2111 for all police needs. Of course call 911 for fire, medical or other emergency. While the window will remain closed, our NPD lobby is open for walk-in emergency needs–the lobby phone connects directly to dispatchers. Police and Accident Reports can be obtained by emailing


City Parks, including pavilions, playgrounds and restrooms, are now open to the public. Please note that the Lillian Park Splash Pad remains closed. 
Meetings & Events

Meetings & Events

Following CDC recommendations, the city will cease public gatherings at city facilities containing more than 10 people until further notice. Please consult our events page and calendar for up-to-date information on scheduled and canceled events. All future scheduled events are also subject to change; citizens should keep checking the city website for the most up-to-date status.

All public meetings of Mayor & Council as well as our boards and committees have resumed normal meeting schedules, and are being conducted via Zoom teleconference. For meeting links, please consult the agenda packet for the relevant meeting on the
Meetings & Agendas webpage. Links will be posted on the cover page of the packet. 

Lionheart Theatre has resumed operations with limited seating (25). Masks and temperature checks are required for entry, and CDC guidelines are being followed. 

COVID-19 Testing & Vaccination

Information provided by the Gwinnett, Newton & Rockdale County Health Departments, the lead response agency for our area.


The Health Department has COVID-19 testing sites currently open, locations vary. Testing appointments are open to everyone. Appointments are required and can be scheduled Monday through Saturday; referral from a doctor is not necessary. Click on the "Make an Appointment" button at the top of the GNRHD COVID-19 webpage to schedule your appointment. 

If you are unable to make an appointment at your preferred time, please contact your local medical provider, urgent care and/or pharmacy for other options. Learn more about other testing options available in our community. 

For questions or issues, please call the GNRHD Call Center, 770-513-5631. Call Center Hours are Monday through Friday from 7:30 a.m. to 5 p.m. and Saturday 7:30 a.m. to 12 p.m. Appointments cannot be made via phone, please use the link referenced above to book online.


Georgia is currently in Phase 1A of COVID-19 vaccination distribution. Phase 1A includes healthcare personnel, residents of long-term care facilities, first responders (law enforcement, firefighters and EMS) and adults 65 and older. Vaccination will increase to include more groups of people as more vaccine is produced.

If you fall into Phase 1A and need an appointment, you can schedule online here. Due to high demand, GNRHD also recommends checking with your local healthcare provider for vaccine availability.

Appointments are required to be vaccinated; walk-ins cannot be accommodated. To learn more, visit the GNRHD website and click the "Can I Get a COVID-19 Vaccination?" FAQ question (no direct link available), or call the GA COVID-19 Vaccine Hotline, 888-357-0169.


As this situation continues to evolve, we encourage you to carefully monitor the 
CDCGeorgia Department of Public Health, and the county health offices. The State of Georgia also has a COVID-19 hotline (see below). If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor, an urgent care clinic or your local federally qualified healthcare center. 

Contact COVID-19 Hotline: 844.442.2681

Other Important Numbers to Know:
Gwinnett, Newton and Rockdale County Health Department*: (770) 339-4260 
GNRC 24/7 On-Call Epidemiologist: (404) 323-1910 
State Public Health Department 24/7 Line: (866) 782-4584
*The Gwinnett, Newton and Rockdale County Health Department is the lead response agency for our area.

Prevent the Spread Information & Guidance - English (PDF)
Enfermedad del coronavirus 2019 - Espanol (PDF)