COVID-19 Information

In preparation for the possible spread of COVID-19 in Norcross and the surrounding area, the City of Norcross has implemented various efforts to help ensure the safety of our staff and citizens and "flatten the curve." We are closely monitoring both CDC and the Department of Public Health guidelines and updates, and will alert citizens should further steps need to be taken.  
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Effective from 6:00 p.m. Friday, April 3rd through 11:59 p.m. Monday, April 13th, a Shelter in Place Order has been issued by Georgia Governor Brian Kemp. The Governor’s Shelter in Place Order preempts all local emergency orders related to COVID-19, superseding and suspending all previous county and city orders. The State of Georgia is now responsible for all aspects of implementation. This statewide order by our Governor to shelter in place expands the reach of advisories throughout the state to ensure that best practices are in place for the health and safety of all Georgia residents. 

Please contact the office of the Governor at,, or 404-656-1776 for further information. Questions specifically related to essential infrastructure may be directed to  

Read the Press Release
View Executive Order
View Executive Order
View other State Executive Orders
View the Guidance and FAQs for the Executive Order

​Measures in Place 

Last Updated 3:05 p.m. 4/3/2020
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City Hall & Other Closed Facilities

All city facilities have been closed to the general public until further notice. This includes City Hall, Public Works, Court Offices, Welcome Center, Cultural Arts & Community Center and the Fire Station Museum. Daily operations will continue–see below for service assistance.

>>> City Hall General Information: (770) 448-2122

Service Assistance

In order to encourage online payments, convenience fees for online payments will be suspended for 90 days beginning March 18th. Please see below for specific service information.

Pay Bills & Municipal Court Payments:  
Payments can be mailed, dropped off using the City Hall night depository box, paid online or called in using 1-844-598-3636. If you are paying court citation, please write court on the outside of your envelope. Only money orders accepted; no cash or checks.
Apply for Utility Service or Business License (Including Renewals): 
Call 770-448-2122 or email
Note: The deadline for business license renewal has been extended from March 31 to May 29.
For Plan Submission/Permit Requests/Change of Occupancy:
Use the online portal and follow the direction for account setup and submission or call 678-421-2067
For Building Inspections:
Email or call 678-421-2067
For Zoning/Variance/ARB/Engineering/Arborist:  
Email or call 678-421-2067 
For Public Works Service Tickets:
Submit request online. Call 678-421-2069 if any questions.
For Sanitation:
Sanitation and recycling will remain on schedule, with a few alterations to service. 1) Glass recycling drop-off has been moved from the Public Works lobby to the Public Works parking lot. 2) Effective March 23rd, Advanced Disposal will no longer pick up bulk items (TVs, mattresses, furniture, etc.) or garbage bags left outside of the cart. 


Municipal court sessions have been canceled through April 13th. To pay municipal court citations, please reference the above “Service Assistance” instructions. For any additional questions, please email 

Probation Services:
Probation services and meetings normally held at City Hall will be rescheduled. You can make online payments at You will need your name, case number/ticket number, and probation officer’s name to use this site. Any probation questions regarding your case should be directed by phone at 770-455-6880 or email to


Officers will continue to respond to all emergency needs, both day and night. Non-emergency calls are being handled by phone with an officer. Remember, if you live/work in the city, you can call 770-448-2111 for all police needs. Of course call 911 for fire, medical or other emergency. While the window will remain closed, our NPD lobby is open for walk-in emergency needs–the lobby phone connects directly to dispatchers. Police and Accident Reports can be obtained by emailing–the $5 fee is waived at this time.


All city park facilities are closed until further notice for private, permitted events. Parks are still open for individuals and small family units with fewer than ten people, per CDC guidelines. However, please note that visitation is at your own risk. Playgrounds, exercise equipment, public grills and other "high touch" areas are closed and will be taped off (this includes Discovery Garden). Weddings and private parties already reserved for the month of April have been canceled. Park pavilion rentals are suspended through May 31, 2020. 

Meetings & Events

Following CDC recommendations, the city will cease public gatherings at city facilities containing more than 10 people through May 10, 2020. This includes the cancellation of the following city events: 

April 3: First Friday Concert

April 4: Italian Car Show

April 4: Neighborhood Clean-up and Recycling Day 

April 11: Easter Egg Hunt

April 11: Special Needs Easter Egg Hunt

April 13: Movie Monday

April 17-18: Mini Farmers Market

April 18: Historic Trolley Tour

April 19: Spring Charity Concert,

April 25: Atlanta Track Club's Singleton 4-Miler

April 27: Movie Monday

May 2: Cinco de Mayo

May 2: Historic Norcross Shop Hop

May 11: Movie Monday

May 25: Memorial Day Remembrance

May 26: Movie Monday

Lionheart Theatre is closed until further notice, and all future scheduled events are also subject to change; citizens should keep checking the city website for the most up-to-date status. All public meetings except council meetings have been postponed until further notice. Council meetings will be conducted via teleconference. You can tune in to council meetings online.

​Local Businesses

Governor Kemp issued a Shelter in Place Order for 6:00 p.m. Friday, April 3rd through 11:59 p.m. Monday, April 13th. Per that order, all "non-essential" businesses are ordered to close. Establishments in the business of selling food for consumption may continue preparing and offering food to customers via delivery service, drive-through and takeout service, and we encourage residents to use these methods of supporting local businesses. Check out Explore Gwinnett's Guide to Take-Out in Norcross. For a full list of businesses deemed "essential," please see the "Stay at Home Order Defined" document

​Norcross Business: Your Economic Development Team at Work for You

Norcross' economic development team is hard at work doing what they can to help lessen the impact of the coronavirus on your business. To stay informed of their initiatives, click here. Also, please take a few minutes to complete our COVID-19 Business Impact Assessment.


As this situation continues to evolve, we encourage you to carefully monitor the CDC, Georgia Department of Public Health, and the county health officesThe State of Georgia also has a new COVID-19 hotline (see below). If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor, an urgent care clinic or your local federally qualified healthcare center. Please do not show up unannounced at an emergency room or health care facility.

Contact COVID-19 Hotline: 844.442.2681

Other Important Numbers to Know:
Gwinnett, Newton and Rockdale County Health Department*: (770) 339-4260 
GNRC 24/7 On-Call Epidemiologist: (404) 323-1910 
State Public Health Department 24/7 Line: (866) 782-4584

*The Gwinnett, Newton and Rockdale County Health Department is the lead response agency for our area.

image of Coronavirus Disease 2019 (COVID-19)
Prevent the Spread Information & Guideance - English (PDF)

Enfermedad del coronavirus 2019 - Espanol (PDF)

​Other News & Resources

Are you or a loved one in need of help? Looking to do what you can to help others in need?
Here are some resources that may be helpful: 
Gwinnett Helpline: 770-995-3339 
United Way Helpline: Dial 211 or text your zip code and need to 898-211 (available 24/7/365 in 140 languages)
Community Foundation for Northeast Georgia Website:
Salvation Army (USA) Website:
Salvation Army (Atlanta) Website:

The March 24th Presidential Preference Primary has been postponed
by Georgia Secretary of State Brad Raffensperger to coincide with the state and local primary on May 19, 2020. Please see the elections page on the Gwinnett County website for more information.

The Families First Coronavirus Response Act (H.R.6201) has been passed, providing paid sick leave and free coronavirus testing, expanding food assistance and unemployment benefits, and requiring employers to provide additional protections for health care workers. For more information visit

The U.S. Small Business Administration is offering low-interest federal disaster loans for working capital to Georgia small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19). Applicants may apply online, receive additional disaster assistance information and download applications at

The Local Initiatives Support Corporation (LISC) is launching their LISC Rapid Relief and Resiliency Fund to provide immediate and longer-term resources in three critical areas––small business support, organizational support for their community-based partners and access to technology. Verizon has given $2.5 million to LISC. This money will help fund LISC grants of up to $10,000 for small businesses confronting acute financial hardship that need capital in order to survive. In addition, U.S. Bank has provided a $500,000 grant to LISC to provide additional assistance to the community-based partners and small businesses that are part of LISC’s national network. Find more information at

The Center for Pan Asian Community Services has limited operations as of Monday, March 23, 2020. CPACS Main Office is closed to the public but still in operation and able to assist community members. For assistance and questions, please call 770-936-0969 to speak to a member of their team. CPACS Cosmo Health Center is OPEN and providing services. If experiencing flu-like symptoms (fever, runny nose, sinus congestion/stuffy nose, cough, chest tightness/wheezing, etc.), please CALL 770-446-0929 to speak to a member of their healthcare team before coming to the office. Language support is available. CPACS Gwinnett is closed, but the Main Office (above) can assist, and transportation has limited operations. The following routes have been canceled: non-emergency routes, fixed routes (Clarkston route), and Employer routes for Shinetone and Connected Fibers. FIND MULTILINGUAL RESOURCES HERE

Governor Kemp has increased the maximum benefit available to SNAP recipients. SNAP, also known as the Supplemental Nutrition Assistance Program or the Georgia Food Stamp Program, is a federally-funded program that provides monthly benefits to low-income households to help pay for the cost of food. The new supplement will allow SNAP users to get the maximum benefit amount for their household size, which is $194 for a household of one, in March and April. This means approximately one million Georgians who receive SNAP will get an additional $100 in nutrition benefits. To limit person-to-person contact, the Georgia Division of Family and Children Services encourages you to use Georgia Gateway, their online service portal where you can apply for and check your benefits, upload documents and report any changes to your case. Call the Customer Support at 1-877-423-4746 during business hours for assistance. More info on the SNAP Program | More info on the SNAP increased benefit

  1. 4/3/20 - Governor's Shelter in Place Order to Supersede City Order at 6 P.M. Tonight

    Effective from 6:00 p.m. Friday, April 3rd through 11:59 p.m. Monday, April 13th, a Shelter in Place Order has been issued by Georgia Governor Brian Kemp. The Governor’s Shelter in Place Order preempts all local emergency orders Read on...
  2. 4/3/20 - Drive-through Service at City Hall Suspended

    Beginning Monday, drive-through service at City Hall has been temporarily suspended for the duration of Governor Kemp's Executive Order. You may still use the night depository box, though we cannot accept cash at this time. Read on...
  3. 4/3/20 - Reminder: Sanitation Pick-up is Cart Service Only

    In the best interest of the health and well-being of our sanitation employees, the city’s garbage collection service is cart service only. Please limit garbage to what fits inside of the cart with the lid closed. No extra bags or household bulk waste Read on...
  4. 3/31/20 - Stay at Home Order in Effect!

    Effective last night, the City of Norcross is under a “Stay at Home” order through April 27th. Joining similar orders issued Friday by Gwinnett County and its 15 other cities, the “Stay at Home” order urges citizens to Read on...
  5. 3/31/20 - Change in City Hall Hours

    Hours for drive-through service at City Hall have changed to 10 a.m. - 2 p.m. M-F effective today. Customers should have their bill in hand if making a payment. Read on...
  6. 3/27/20 - Special Called Meeting for Monday, March 30

    A Special Called Meeting will be held on Monday, March 30 to discuss COVID-19’s impact on the city as well as review and officially accept the recent county-wide “stay-at-home” ordinance for incorporation in Norcross’ current emergency ordinance. Read on...
  7. 3/25/20 - Norcross Joins County in Closing Certain Businesses Temporarily

    Yesterday, the city issued a statement announcing a new Emergency Ordinance closing certain businesses temporarily, joining similar statements issued by other cities and the county; all 16 cities in Gwinnett have agreed to issue these orders... Read on...
  1. 3/25/20 - City Restricts Solicitation

    The city has announced they will not be issuing any permits for solicitation during the “state of local emergency” period and citizens should beware of potential scammers. Read on...
  2. 3/25/20 - Burning Ban Expanded, Effective Today

    Effective immediately, the Gwinnett Fire Marshall has expanded the Burning Ban from now until the end of September. (The usual Burning Ban period, as mandated by the Georgia Environmental Protection Division, runs May 1 – September 30.) Read on...
  3. 3/24/20 - Norcross Adopts Emergency Revisions to City Ordinance

    Amendments to the city’s Code of Ordinances were adopted by the Norcross City Council at a special called meeting Monday night. Read on...
  4. 3/20/20 - City Declares Local State of Emergency

    At a special called meeting on Tuesday night, mayor and council declared a local state of emergency by unanimous vote. Following this decision, the city has implemented various efforts, detailed here. Read on...
  5. 3/19/20 - Sanitation/Bulk Pick-up Update

    Effective March 23rd, Advanced Disposal will no longer be picking up bulk items (TVs, mattresses, furniture, etc.) or garbage bags left outside of the cart. This is for the safety of the drivers, as the virus can survive on hard surfaces such Read on...
  6. 3/18/20 - Update: City Hall is Closed but Operational

    Officially, today city hall is closed to foot traffic. We are still able to serve the public via email, electronic plan submission, online utility payments and conference calls. Read on...
  7. 3/17/20 - Special Called Meeting

    A special called meeting of Mayor and Council has been announced for tonight (Tues, March 17) at 6:30 p.m., to be held at City Hall in the Council Chambers in order to adhere to guidelines set forth by the CDC and Georgia State Dept of Health. The pur... Read on...
  1. 3/17/20 - Parks Update

    For the safety of our city staff, residents and visitors, all City Parks Facilities are closed until further notice to all private, permitted events... Read on...
  2. 3/17/20 - Message from Norcross PD's Chief Grogan

    The Norcross Police Department is committed to providing the best possible service to our residents and businesses, especially during times such as these. You have my commitment as your Chief of Police that... Read on...
  3. 3/16/20 - Important Update Regarding Tonight's Policy Session

    The scheduled Policy Work Session for tonight at 6:30 p.m. will be held as planned, with the only change being a location move from the City Hall 2nd Floor Conference Room to the Council Chambers in order to adhere... Read on...
  4. 3/14/20 - Letter from the Mayor

    To the Citizens of Norcross: The enduring values we possess as a city guide us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic on Wednesday. Read on...
  5. 3/13/20 - Special Announcement: COVID-19 Update

    In preparation for the possible spread of COVID-19 in Norcross and the surrounding area, the city is implementing various efforts to help ensure the safety of our staff and citizens. These efforts include... Read on...
  6. 3/12/20 - Event Canceled

    As a precautionary measure, Irish Fest on March 14th and the two Easter Egg Hunts on April 11th have been cancelled. Please stay tuned... Read on...
  7. 3/11/20 - Public Service Announcement: COVID-19

    In an effort to keep its citizens informed and safe, the City of Norcross has issued an informational letter on the coronavirus (COVID-19). Through the Georgia Municipal Association (GMA) and Georgia Department of Public Health (DPH)... Read on...