Open Records Requests

Open Records Requests can be submitted either online at, from the Records Department in person, via a fax request to 678-802-6792, via email request to, or by phone at 770-448-2111.


As authorized by Code Section 50-18-71 of the Open Records Act, the City of Norcross charges a fee of $15.57 per hour for search, retrieval, monitoring, and other direct administrative costs involved with an open records request for access to our records, after the first fifteen minutes of a city employee's time expended. This fee represents the salary of the lowest paid full-time employee who possesses the necessary skill and training to perform the request. We also charge 10 cents for each page of our records you request to have copied and may charge an additional fee for certified copies or for other copies for which a fee is specifically authorized or otherwise provided for by law. There is no copy fee if you have your documents submitted to you electronically.

Document Availability

Documents must be available within three business days from the request. When some documents are not available or the city estimates it is going to charge more than $25 to produce the records or there are exceptions that the city relies upon, it must send a letter within three business days from receipt of the request stating when the documents will be available, an estimate of how much production costs will be, and what exception the city relies upon including citing the specific portions of the law.