Incentive Programs for Electric Service Customers - The City of Norcross is committed to providing reliable service, competitive rates, and service policies designed to assist customers in their purchase and use of electric service. To this end, the City of Norcross has adopted a policy to provide refunds to builders and property owners of residential dwellings that install electric water heaters and heat pumps. In order to qualify for a refund, permission to install load management switches on air conditioning units and electric water heaters is required. Interested homeowners should contact Norcross Power at 770-448-2122.