The Norcross Police Department actively investigates all citizen complaints, including those filed anonymously. A complete record of all complaints is maintained by the department in accordance with departmental guidelines.

Complaints may be filed in person, by telephone, email, letter, or by completing and mailing the Citizens Complaint Form to:

 Norcross Police Department

65 Lawrenceville Street
Norcross, Georgia 30071

If you choose not to use the Citizen’s Complaint Form, please provide us with the following information:

  • Date, time, and location of the incident. 
  • Your name, address, and daytime phone number (unless you wish to remain anonymous).
  • Norcross Police Department case number. 
  • Name of department employee(s) involved. 
  • A brief description of the complaint.


The Norcross Police Department encourages commendations for personnel who perform their duties admirably.

Commendations can consist of an appreciative phone call, email, or letter to the employee's supervisor or a formal award presented by the Chief of Police. In all cases, the employee and supervisor are made aware of the outstanding performance and a copy of the recognition is placed in the employee's personnel file.

If you wish to commend an officer for a job well done, please contact Captain Robert Braud and provide the date, location, and events of the incident along with the officer's name and badge number, if available.